Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order is processed, it will be shipped and you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times depend on your location:
- Local & Regional Delivery: 5–10 business days
- International Delivery: 7–15 business days
Please note that delivery times are estimates and may vary due to external factors such as customs delays, courier issues, or peak seasons.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly stated on the website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor your delivery status in real time.
Delays & Unexpected Issues
While we aim to deliver within the estimated timeframes, delays may occur due to:
- High order volume
- Weather conditions
- Customs clearance processes
- Courier service disruptions
We appreciate your patience and understanding in such situations.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately at info@stavilla.com.
Lost or Stolen Packages
If your package is marked as delivered but not received, please:
- Check with neighbors or your local delivery office
- Contact the courier service
- Reach out to us for assistance
We will do our best to help resolve the issue.
International Shipping & Customs
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
Contact Information
For any shipping-related questions or support, contact us:
Trade Name: Stavilla
Email: info@stavilla.com
Phone: +27826900441